| About Us
Big Sur Publishing are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us at info@paulgorman.com.
Big Sur Publishing aims to provide a complete, prompt and personal
service. Our business and reputation has evolved through looking
after our customers. We aim to provide the same quality of service
through our website. As such our website needs to meet with minimum
legal requirements, standards we feel we will both meet and surpass.
Delivery
All prices are for delivery to UK only. For delivery outside the
UK please call us directly on (+44) 1233 713110 and we will discuss
your requirements. Delivery is normally next working day after
the order has been processed. We do however run out of some stock
occasionally but will do our best to dispatch all orders where
we can within three to five days from confirmation of order.
Customer Support and Service
You can call our customer support and service number between 9.00am
and 5.00pm UK time Monday to Friday with you product questions
or enquiries. If we are not in our answer phone will pick up your
message and we will contact you during the next working day. Calls
are charged at normal UK landline rates from whichever provider
you use for your call eg. BT. Telephone: 0800 731 3198 International
(+44) +44 1233 713110 Fax number for customer service and support
is 01233 723240. Please note for callers outside these hours there
is an answer phone service. Alternatively you can email us directly
on info@paulgorman.com
Complaints Procedure
In the unlikely event of a complaint against Big Sur Publishing
we will do our utmost to deal with it quickly, fairly and effectively.
We will acknowledge your complaint within 3 working days, by E-mail
or telephone and will then inform you of how long our investigations
will take to resolve your complaint . We will always resolve any
complaints in writing with our customers. You can E-mail your complaints
direct to: info@paulgorman.com
Cancellation rights
The Consumer Protection (Distance Selling) Regulations 2000 says
that you can return unused and undamaged goods to us within seven
working days of delivery for a full refund. We will refund to you
also any costs involved in posting the goods back to us.
Security statement.
It is very safe to shop at http://www.makeitreallyhappen-lap2.com
for the following reasons. When you come to pay for the items in
your shopping cart you will
click on the 'Checkout' button and fill in forms with your shipping
details. You are then transferred to a page to submit your credit
card details. You may get a warning message saying you are about
to be transferred to a secure server. Here the web address begins
with https:// where the 's' indicates you are on a secure server.
Also a small image of a padlock appears in the bottom right of
your internet browser.
I am still not sure, do you offer an alternative way to pay?
YES of course we do! You can Phone us, Fax us, or send your details
by post. We need your card number, expiry date, and if paying by
Switch, the issue number. You can also contact us and arrange to
pay by cheque.
Do you accept personal cheques?
We accept cheques drawn on a UK bank for £ Sterling, allow
time for clearance
Do you ship out of the UK?
At the moment we do not. If you do have an enquiry for delivery
outside the UK please call us directly on (+44)1233 713110 and
we will discuss your requirements.
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